As members of the Consumer Credit Trade Association (CCTA) we adhere to their code of conduct which is:
When providing payday loan, ( online payday loans, cash loans or short-term loans), we will:
> Act fairly, reasonably and responsibly in all our
dealings with you.
> Not pressurise you to enter into any payday loan
agreement or to extend (‘roll over’) the term
of your existing payday loan agreement.
> Tell you that a payday loan or short-term loan should
be used for short-term financial needs and is not
appropriate for long-term borrowing or if you are
in financial difficulty.
> Tell you how the payday loan works and the total cost
of the payday loan (including an example of the price
for each £100 borrowed, together with fees
and charges) before you apply.
> Check whether the payday loan is suitable for you
taking account of your circumstances.
> Carry out a sound, proper and appropriate
affordability assessment and credit vetting for
each payday loan application and before the loan is
extended (rolled over), to check you can afford
> Explain in general terms what types of information
we will consider in making a decision, if you ask
> Explain how we will communicate with you
during the term of the payday loan, how payments will
be deducted from your bank account and how
you can contact us by phone, email or online.
> Set out clearly how continuous payment
authority works (if we use it) and your rights to
cancel this authority, so you can decide if this
type of repayment is acceptable to you. We will
remind you that if you cancel, you will still owe
any outstanding debt and will need to provide
an alternative method of repayment on the due
date to avoid going into default.
> Always notify you by email, text, letter or phone
at least 3 days(1) before attempting to recover
payment using continuous payment authority
on the due date. This notice will ask you to
contact us if you are in financial difficulty and
If you are having problems repaying your loan, we will:
> Deal with cases of financial difficulty
sympathetically and positively and do what
we can to help you manage what you owe.
> Freeze interest and charges if you make
repayments under a reasonable repayment plan
or after a maximum of 60 days of non-payment.
> Tell you about free and independent debt counselling
organisations who can also help you.
To find your local office, look in your phone book
Consumer Credit Counselling Service
0800 138 1111
0808 808 4000
Money Advice Service
0300 500 5000
If you want to make a complaint, we will:
> Tell you about our complaints-handling procedure
when you take out a loan or whenever you ask
us to. We will also include details about our
complaints procedure on our website or make
them available at our business premises (where
> You may be able to refer your complaint to the
Financial Ombudsman Service at:
0800 023 4567
Keeping to this Charter
We are committed to complying with this Charter and we will be independently monitored to make sure that we do so.